Frequently Asked Questions

You can place an order through our website by adding items to your cart and proceeding to checkout via WhatsApp. Simply click the "Buy on WhatsApp" button on any product, and you'll be connected with our sales team to complete your purchase.

Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately on WhatsApp if you need to make changes to your order.

Domestic shipping typically takes 3-5 business days. International shipping can take 7-14 business days depending on the destination. You'll receive a tracking number once your order ships.

Yes, we offer free shipping on all orders over depend on area. International shipping rates vary by location.

We accept returns within 14 days of delivery for unworn, unused items in their original packaging with all tags attached. Fragrance returns are accepted only if the product is unopened and sealed.

To initiate a return, please contact us on WhatsApp with your order number and reason for return. We'll guide you through the process and provide a return authorization.

Absolutely. All TORRID products are 100% authentic and sourced directly from premium manufacturers and authentic suppliers. We guarantee the quality and authenticity of every item we sell.

Yes, size guides are available on each product page. If you need additional sizing assistance, our team is happy to help via WhatsApp.

We accept bank transfers, credit/debit cards, and cash on delivery for local orders. International orders can be paid via bank transfer or credit card.

Yes, our payment processing is secure. For maximum security, we recommend using our WhatsApp checkout where our team guides you through the payment process.